Frequently Asked Questions
How does the “discount available” work?
We have a wonderful agreement set up with our distributors where they ship directly to our customers in order for you to get your merchandise faster. Each distributor charges fees for each order. If you order items from only one distributor/brand, we can then pass on the fees savings to you. If ALL items in your order are from the SAME brand, $5 will be credited for each item marked “discount available.” The credit will not appear in the shopping cart; only the original prices will show. When your order ships, your card will at that time be charged the discounted amount.
How long will it take for me to receive my Beverly Clark, Cathy’s Concepts, Coloriffics, Mariell, Hortense B Hewitt, or Treasure Masters accessories?
Most items reach the shipping address within two weeks. If you purchase engraved or personalized items, please allow an extra couple of days. If you absolutely MUST have your merchandise sooner, you may purchase a RUSH option.
How are you able to sell for so much less the same Beverly Clark, Cathy’s Concepts, Coloriffics, Hortense B Hewitt, Mariell, and Treasure Masters accessories that bridal stores carry?
It’s simple. We keep our costs low so that we can pass on the savings to our customers. We don’t have fancy shipping boxes or packaging. We don’t have telemarketers or radio and television ads. We cut corners everywhere, except in customer service!
I’ve already placed my order, but have decided to purchase additional items or shipping options. How do I do this?
You will have to place a separate order for the items or shipping options, so you will receive a separate order number. If you wish to have all items shipped together, please state this during check-out under Special Handling Instructions. You may be entitled to a partial shipping refund if combining the orders does, in fact, cost less to ship.
I’m not always around when the mail arrives, and packages left at the door are not very secure. What can I do about this?
Be sure to purchase the SIGNATURE CONFIRMATION. Your packages cannot be left without your signature.
Do you offer any kind of discounts?
Yes! If you order $40 or more of merchandise, shipping is free to the continental U.S.!
What is your return policy?
For complete details, be sure to print out the Merchant Policy, the link to which can be found at the bottom of each page or
click here to view the Merchant Policy.
In a nutshell, non-damaged merchandise (excluding kits, personalized products, and items marked as non-returnable) is returnable if procedure is followed; the customer is responsible for all shipping and handling charges. Any damage claims must be made via e-mail to us within 24 hours of arrival at shipping address.
I don’t like to use my credit card on the Internet. Can I pay by check?
Our site guarantees a secure, encrypted link so your credit card number is absolutely safe. However, if you would still like to pay by check, we prefer money orders or cashiers/certified checks. For complete details,
I want to specify the color for my order, but I don’t see how to do that.
If there is a color choice on an item, you will be given the option of “Choose Color” when placing your order. Simply click on the color of your choice right before adding the item to your shopping cart. You can also type in a message during check-out to verify your color choice.
I’ve tried adding an item to the shopping cart, but for some reason it won’t accept it. What’s happening?
Occasionally, CardService International (the company that handles our credit card transactions) has to do maintenance for a few hours. If this happens to you, we apologize for any inconvenience and ask that you please try your purchase again later.
The pictures on your website will not come up. What can I do?
For some reason, some Netscape Navigator browsers do not always load the pictures. You can first try the “refresh” or “reload” icon at the top of your screen. If this does not work, you can go to our Contact Us page to order Cathy’s Concepts and Beverly Clark catalogs. We also have links to all of our brands posted on many of our pages, so you can visit the “parent” websites, too. Our items and descriptions are taken directly from there, so you can decide which ones you want, then come back and order!
I would like to order a catalog from your website. How can I go about doing this?
In order to keep our prices so low, we have to cut costs. One of the biggest cost savers is not printing out a catalog. If you need to see more detail than what the web pictures offer, you can go to those brands’ websites (we have links posted on many of our pages) or you can go to our CONTACT US page to order Cathy’s Concepts and Beverly Clark catalogs.
I don’t have an e-mail address. Can I still place an order?
A valid e-mail address isn’t required, but it is helpful. We send your order confirmation/receipt, any order updates, and your order tracking number/packing slip to the e-mail address you enter. If these items are important to you, you may want to ask a friend if s/he can “lend” his/her e-mail and forward any messages to you.
How can I tell if my order went through?
First, a receipt page should have appeared at the end of check-out. It has an order number at the top of the page and states that your order has been successfully completed. Second, you should receive a confirmation at your e-mail address. If you do not get either of these, please try to place your order again.